Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.Wait until the Android Recovery Screen appears after about 30 seconds.When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.Press and hold the Volume Up, Home and Power keys together.Remove your Google account from your phone.First, backup all your data including your files, apps, pictures, videos, music, etc.If you don’t like that idea, then call Samsung. If it can’t be fixed by standard procedures, then find someone who can root it and install custom ROM. If so, then you need someone who knows how to go around the problem without following the guidelines set by Samsung in troubleshooting its devices. Try doing the master reset and see if the error still pops up immediately after that. I understand the technicians already “reinstalled” the firmware to no avail but what I’m wondering is if they updated it with a new firmware or retained the current version. The real problem here is the Google Play Store. As to WhatsApp issue, you should report that to the developer. Best regards.Īnswer: You mentioned two problems here and I’m not sure if both haven’t been solved by reinstalling the firmware. I tried to do factory reset and also I went to Samsung service center and they put new software but the problem is not solved. Also WhatsApp, I’m not able to select more than one video even if the size small, previously I was able to do so. Problem: I have Samsung Galaxy S6 Edge Plus and I’m getting an error that Google Play Store has stopped and other programs. Galaxy S6 Edge Plus shows “Google Play Store has stopped” error Just make sure you include all necessary details about the problem so we can help you better. If they won’t work or if you can’t find a problem that’s similar to what you have, then fill up this questionnaire to contact us.
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